To Be Creative and Innovative in the 21st Century, You Will Need to Think and Act Like a Startup

Robert J. Bies

Professor of Management, McDonough School of Business, Georgetown University

Key Takeaways:

• Increase the number of “collisions”—have more face-to-face encounters with your clients and customers—ask for their ideas and use some their ideas
• Focus on creating “WOW” experiences for your clients and customers
• Look for ideas everywhere—inside and outside of your organization—and around the world
• Focus on continual innovation, not instant perfection
• Celebrate the innovation successes—and share the stories of teamwork and resilience!